Policy on the purchase, exchange, return and use of gift boxes

This is an English translation provided for convenience. In the event of any discrepancy, the Spanish version prevails.

1. Seller identification

The gift boxes purchased through this website are sold and issued by:

Company name: GRUPO INSTITUTO EUROPEO DE BELLEZA SL
Tax ID (NIF/CIF): E75798439
Trade name of the centre: Japanese Head Spa DOJO MÁLAGA
Address: AVENIDA DE LA PALOMA 46, ESC. LC. puerta 3, 29003 MÁLAGA
Email: dojomalagajhs@gmail.com
Website: https://www.dojomalagajhs.com/

The purchase contract is entered into with the franchisee identified above, who will be responsible for the sale, issue, delivery and redemption of the gift box.

Each gift box may be redeemed exclusively at the Japanese Head Spa centre associated with the website or point of sale where it was purchased:

Redemption centre: Japanese Head Spa Dojo Málaga

It may not be used at other centres of the brand, unless expressly authorised in writing by the selling franchisee.

This policy applies to purchases made by consumers. Corporate orders placed by companies for employees, customers or other recipients will be subject to their own commercial terms.

2. Types of gift box

The following options are available:

Physical gift box

Includes a physical box, a card with a unique redemption code and the items corresponding to the treatment purchased. The specific contents will be shown in the product description before the purchase is completed.

The physical gift box may be purchased:

• Online, with home delivery.
• Online, with collection at the centre.
• In person at the centre or at the corresponding point of sale.

Digital gift box

Consists of a digital gift voucher with a unique redemption code. It may include the recipient's name and a personalised message.

Personalisation is purely decorative and does not make the gift box personal to a named individual. The gift box remains transferable.

The digital gift box will be sent to the email address provided by the purchaser immediately after payment has been successfully confirmed.

3. Features and value of the gift box

Each gift box entitles the holder to enjoy the specific treatment indicated in its description. It does not represent an amount of money that can be freely spent.

During its validity period:

• The treatment purchased will be honoured, even if its price subsequently increases.
• No supplement will be charged for a subsequent price increase.
• It may not be voluntarily exchanged for another treatment.
• It may not be exchanged, in whole or in part, for money.
• It will not generate any credit balance.
• It may not be combined with promotions, discounts, packages or other offers, unless expressly stated otherwise.
• It may not be used partially or divided between several treatments or people.

The only substitutions possible will be those expressly provided for in this policy in the event of withdrawal of the treatment, medical contraindication or impossibility attributable to the centre.

4. Online purchase

Before making payment, the purchaser will be able to check:

• The treatment included.
• The total price, taxes included.
• The identity of the selling franchisee.
• The specific centre where it can be redeemed.
• The validity date or period.
• The delivery costs and conditions.
• This purchase, exchange and returns policy.

The purchaser must check that the details entered, especially the email address, telephone number and delivery address, are correct.

The purchase will be confirmed when the payment has been authorised and the purchaser receives the corresponding confirmation by email.

If an error is detected in the contact or delivery details, it must be reported to the selling franchisee as soon as possible. Changes cannot be guaranteed for an order that has already been prepared, sent or delivered.

5. Delivery of the physical gift box

Physical gift boxes purchased online may be sent to addresses in mainland Spain and the Balearic Islands.

The estimated delivery time will be three to five working days, unless a different period is indicated before purchase. Saturdays, Sundays and public holidays are not considered working days.

This period may be extended due to exceptional circumstances, availability problems or transport incidents. In such cases, the purchaser will be informed.

Where collection at the centre is selected, the purchaser will receive a message when the order is ready. They should not come to collect it until they have received that confirmation.

The selling franchisee will be responsible for the order until the purchaser, or the person indicated by them, physically receives the gift box.

If the order does not arrive, arrives incomplete or shows damage caused in transit, the purchaser must inform the selling franchisee as soon as possible. The franchisee will deal with the incident and offer the corresponding replacement. If replacement is not possible, a refund will be made in accordance with the applicable regulations.

6. Delivery of the digital gift box

The digital gift box will be sent, immediately after payment has been confirmed, to the email address provided by the purchaser.

The purchaser should also check their spam or promotions folders. If it has not been received, they should contact the selling franchisee.

The franchisee will not be responsible for delays caused by an incorrect email address provided by the purchaser, without prejudice to reasonable measures being taken to correct the incident where possible.

7. Redemption code, transfer and safekeeping

The gift box is fully transferable. It may be used by any person who validly presents its unique code.

The beneficiary does not need to be the purchaser or the person whose name appears in the personalisation of the digital gift box.

The code:

• Is single-use.
• Must be presented when requesting the booking and whenever required by the centre.
• Will be considered used once the treatment has been enjoyed or when the cancellation and no-show policy applies.
• May not be duplicated, altered, fraudulently sold or reproduced for multiple uses.

The purchaser and the beneficiary are responsible for keeping the gift box safe and the code confidential.

Once correctly delivered, gift boxes or codes that are lost, stolen, destroyed or used by third parties will not be replaced. This limitation will not apply where the incident is attributable to the selling franchisee, to the issuing system or to the transport contracted by the franchisee.

8. Validity and expiry

The gift box will be valid for 3 months from the date of purchase.

The exact expiry date will appear on the gift box, the digital voucher, the confirmation email or the associated documentation.

To comply with the validity period, it will be sufficient for the beneficiary to have requested a booking, before the expiry date, through any of the centre's official channels:

• WhatsApp.
• Telephone.
• Email.

The request must make it possible to identify the customer, the gift box code and the treatment they wish to book.

If the customer requests the booking within the period but the centre has no appointments available before the expiry date, the validity will be extended free of charge until the first reasonably available date.

The customer must accept one of the first reasonable dates offered by the centre. If they unjustifiably reject the first available alternatives, they may not later claim that the centre lacked availability in order to request an indefinite extension.

If the 3 months pass without a booking having been requested, the gift box will be considered expired. No voluntary extensions will be granted and its amount will not be refunded, without prejudice to the rights legally afforded to the consumer.

9. Bookings, changes of appointment and no-shows

Bookings are subject to the centre's availability.

To cancel or change an appointment without penalty, at least 24 hours' notice must be given before the booked time.

If the beneficiary:

• Does not attend the appointment.
• Cancels with less than 24 hours' notice.
• Requests a change with less than 24 hours' notice.

The gift box may be considered fully used, as a space and professional time have been reserved for the customer that could not be reallocated.

Each centre may, exceptionally, consider serious or duly justified circumstances. This consideration does not constitute an automatic right to recover the gift box and will be made in the light of the specific circumstances and the applicable regulations.

If the appointment is cancelled by the centre, the gift box will not be considered used and a new date will be offered. Where necessary, its validity will be extended free of charge.

10. Right of withdrawal for online purchases

The purchaser may withdraw from an online purchase without giving any reason within the following periods:

• Physical gift box: 14 calendar days from receipt.
• Digital gift box: 14 calendar days from the date of purchase.

To exercise this right, they must send an unequivocal statement within that period to the selling franchisee's email address: dojomalagajhs@gmail.com

The right of withdrawal must be exercised by the purchaser. Refunds will be made to the person, and by the means of payment, used to make the purchase.

Conditions applicable to the physical gift box

The gift box must be returned:

• Complete.
• Unused.
• With the code unredeemed.
• With the box, card and all the items included.

The purchaser will be responsible for any diminished value resulting from handling other than what is necessary to establish the nature and characteristics of the product.

The purchaser will bear the direct cost of returning it.

The franchisee may withhold the refund until it has received the gift box back or until the purchaser has supplied sufficient evidence of having returned it.

If the gift box includes sealed products which, for health protection or hygiene reasons, are not suitable for return once unsealed, the right of withdrawal may be excluded for those products if they have been unsealed.

Conditions applicable to the digital gift box

The code must remain unused.

The immediate delivery of the email or the digital code does not in itself remove the right of withdrawal.

If the treatment has been fully enjoyed during the withdrawal period, the conditions set out in the following section will apply.

11. Use of the treatment during the first 14 days

To enjoy the treatment before the 14-day withdrawal period has ended, the purchaser must first send an email to the selling franchisee giving express authorisation.

The following wording may be used:

“I expressly request that the treatment corresponding to order [ORDER NUMBER] be provided before the legal withdrawal period ends. I declare that I know and accept that, once the treatment has been fully performed, I will lose the right of withdrawal in respect of that service.”

The authorisation must be sent from the email address used for the purchase or must make it possible to identify the purchaser and the order unequivocally.

If this authorisation is not received, the treatment cannot be provided before the 14-day period has ended.

12. Refunds following withdrawal

When the right of withdrawal is correctly exercised, the following will be refunded:

• The price paid for the gift box.
• The standard delivery costs originally paid, where applicable.

Additional costs arising from having chosen a more expensive type of delivery than the standard delivery offered will not be refunded.

The refund will be made without undue delay and, at the latest, within 14 calendar days of the date on which the franchisee was informed of the withdrawal.

The same means of payment used for the purchase will be used, unless the purchaser expressly agrees to another means that does not incur any cost for them.

13. In-person purchases

Purchases made in person at the centre or at a regular point of sale do not carry a legal right of withdrawal for a simple change of mind.

Therefore, gift boxes purchased in person:

• Cannot be voluntarily returned.
• Cannot be exchanged for another gift box or treatment.
• Cannot be exchanged for money.

This limitation does not affect the consumer's rights where there is a defect, an invalid code, an error attributable to the seller, a lack of conformity or a breach of contract.

14. Withdrawal of the treatment

If the treatment included is permanently discontinued by decision of the centre, the beneficiary may choose another available treatment of the same value.

If there is no equivalent treatment, or it is not possible to provide the contracted service, the franchisee must offer a solution in accordance with the applicable regulations, which may include an agreed substitution, keeping the amount as credit if the purchaser accepts it, or a refund to the purchaser.

The franchisee may not unilaterally impose a credit balance or a different treatment where a refund is legally due.

15. Medical contraindications

The beneficiary must inform the centre, before receiving the treatment, of any illness, pregnancy, allergy, medication, injury or circumstance that might affect their safety.

Where there is a contraindication that prevents the purchased treatment from being carried out, it may be replaced by another safe treatment of the same value, following professional assessment by the centre.

If there is no safe alternative of the same value, the franchisee will assess, on an individual basis, the possibility of offering another treatment, credit, an extension or a refund, without prejudice to the rights that apply by law.

The centre's refusal to carry out a treatment for justified health or safety reasons will not be considered a breach where a suitable alternative is offered in accordance with these conditions.

16. Treatments enjoyed

Once the treatment has been fully provided:

• The gift box will be considered used.
• The code will be permanently invalidated.
• It may not be returned, exchanged or refunded, except in the event of a lack of conformity in the service or any other legally recognised right.

17. Customer service and complaints

For any incident, request or complaint, the customer may contact the selling franchisee on the contact telephone number shown on its website.

The consumer may request the official complaints forms of the Junta de Andalucía, available at the centre and on the official consumer complaints page of the Junta de Andalucía (in Spanish), and may turn to the public consumer bodies or dispute resolution systems that apply.

This policy is governed by Spanish law. Any reference to courts or complaint mechanisms is without prejudice to the consumer's right to turn to the competent bodies to which they are legally entitled.